by Tenzin Tsean | May 29, 2025 | Call Center Software
Call center quality assurance stands at the heart of every successful customer interaction. 95% of call center professionals see customer satisfaction as the most critical call center metric. With customer expectations now higher than ever, a single negative...
by Tenzin Tsean | May 29, 2025 | Call Center Software
In the “I-want-answers-and-I-want-them-now” business world of customer centricism, call routing can make or break your customer experience. Picture this: a customer calls your business, gets bounced around like a pinball through seven different departments,...
by Tenzin Tsean | May 8, 2025 | Call Center Software
A blended call center software transforms how businesses approach customer service and sales, delivering measurable efficiency, revenue, and customer satisfaction improvements. Studies have found that companies adopting blended call center software report up to...
by Divyashree B R | May 7, 2025 | Call Center Software
Wait! Before you scroll past, here’s something to think about: Nearly half of U.S customers (46%) expect companies to respond to their queries in less than 4 hours. But, shockingly, the average response time is a whopping 12 hours. This gap between what customers...
by Divyashree B R | Apr 11, 2025 | Call Center Software
Even with emails, chats, and social media at our fingertips, many customers still pick up the phone when they need help. That’s why call center software remains a critical tool—over 76% of consumers say they’d rather speak directly on a call with a support agent,...
