by Tenzin Tsean | May 29, 2025 | Call Center Software
Call center quality assurance stands at the heart of every successful customer interaction. 95% of call center professionals see customer satisfaction as the most critical call center metric. With customer expectations now higher than ever, a single negative...
by Tenzin Tsean | May 29, 2025 | Call Center Software
In the “I-want-answers-and-I-want-them-now” business world of customer centricism, call routing can make or break your customer experience. Picture this: a customer calls your business, gets bounced around like a pinball through seven different departments,...
by Tenzin Tsean | May 8, 2025 | Call Center Software
A blended call center software transforms how businesses approach customer service and sales, delivering measurable efficiency, revenue, and customer satisfaction improvements. Studies have found that companies adopting blended call center software report up to...
by Tenzin Tsean | Apr 17, 2025 | Text Messaging Software
“Computers themselves, and software yet to be developed, will revolutionize the way we learn” – Steve Jobs Text messaging software is a result of the digital revolution. It has changed how companies connect with customers, employees, and...
