by Tenzin Tsetan | Aug 1, 2025 | Call Center Software
Auto dialer software for call center businesses isn’t a new thing. You’re probably already using one. And on paper, it’s doing the job. Calls are going out, agents are connecting, and things feel…fine. But let’s be honest. If your dialer is laggy, drops...
by Tenzin Tsetan | Jul 4, 2025 | Text Messaging Software
Two way SMS marketing involves businesses going beyond mere promotional or transactional texts to engage in meaningful conversations. While one-way SMS excels at sharing time-sensitive offers, promotions, coupons, updates, and alerts, two-way SMS enables...
by Tenzin Tsetan | Jul 1, 2025 | Call Center Software
Using the best auto dialer for small businesses can mean the difference between your sales team reaching 60 people in six hours versus reaching 600 prospects in the same time. Each missed or skipped call isn’t just a lost conversation – it represents missed...
by Tenzin Tsetan | May 29, 2025 | Call Center Software
Call center quality assurance stands at the heart of every successful customer interaction. 95% of call center professionals see customer satisfaction as the most critical call center metric. With customer expectations now higher than ever, a single negative...
by Tenzin Tsetan | May 29, 2025 | Call Center Software
In the “I-want-answers-and-I-want-them-now” business world of customer centricism, call routing can make or break your customer experience. Picture this: a customer calls your business, gets bounced around like a pinball through seven different departments,...
