by Divyashree B R | Jul 22, 2025 | Call Center Software
Ever stared at your call center analytics dashboard and thought, “Okay… what now?” That’s the situation of most businesses now. Call center analytics promises clarity, but without the proper context, it often feels like you’re just staring at pretty charts with...
by Divyashree B R | Jul 11, 2025 | Compliance
Texting or calling your customers? So is everyone else. With over 6 billion texts flying around every day, it’s no surprise that businesses rely on phone outreach to stay connected. But if you’re not following TCPA compliance, one message or call could cost you...
by Divyashree B R | Jul 7, 2025 | Text Messaging Software
Mr. Smith ran a small neighborhood gym. People came in for trials, but few returned. So, he offered a free fitness consultation in exchange for mobile numbers and opt-ins. He used text message marketing for his small business to send SMS tips, workout videos via MMS,...
by Divyashree B R | Jun 4, 2025 | Text Messaging Software
SMS vs MMS vs RCS – what’s the difference, and why does it matter for your business? With over 2 trillion SMS and MMS messages sent in the USA alone, messaging remains a cornerstone of communication. But expectations have changed—people want more than just...
by Divyashree B R | May 28, 2025 | Text Messaging Software
In simple words, SMS campaigns are text messages sent to a targeted group of people to promote your product or service or provide information directly on their phones. But why SMS? Here are some stats that prove SMS campaigns are effective: 90% of...
