by Divyashree B R | Jun 4, 2025 | Text Messaging Software
SMS vs MMS vs RCS – what’s the difference, and why does it matter for your business? With over 2 trillion SMS and MMS messages sent in the USA alone, messaging remains a cornerstone of communication. But expectations have changed—people want more than just...
by Divyashree B R | May 28, 2025 | Text Messaging Software
In simple words, SMS campaigns are text messages sent to a targeted group of people to promote your product or service or provide information directly on their phones. But why SMS? Here are some stats that prove SMS campaigns are effective: 90% of...
by Divyashree B R | May 7, 2025 | Call Center Software
Wait! Before you scroll past, here’s something to think about: Nearly half of U.S customers (46%) expect companies to respond to their queries in less than 4 hours. But, shockingly, the average response time is a whopping 12 hours. This gap between what customers...
by Divyashree B R | Apr 11, 2025 | Call Center Software
Even with emails, chats, and social media at our fingertips, many customers still pick up the phone when they need help. That’s why call center software remains a critical tool—over 76% of consumers say they’d rather speak directly on a call with a support agent,...
