by Tenzin Tsean | Jul 1, 2025 | Call Center Software
Using the best auto dialer for small businesses can mean the difference between your sales team reaching 60 people in six hours versus reaching 600 prospects in the same time. Each missed or skipped call isn’t just a lost conversation – it represents missed...
by Divyashree B R | Jun 4, 2025 | Text Messaging Software
SMS vs MMS vs RCS – what’s the difference, and why does it matter for your business? With over 2 trillion SMS and MMS messages sent in the USA alone, messaging remains a cornerstone of communication. But expectations have changed—people want more than just...
by Tenzin Tsean | May 29, 2025 | Call Center Software
Call center quality assurance stands at the heart of every successful customer interaction. 95% of call center professionals see customer satisfaction as the most critical call center metric. With customer expectations now higher than ever, a single negative...
by Tenzin Tsean | May 29, 2025 | Call Center Software
In the “I-want-answers-and-I-want-them-now” business world of customer centricism, call routing can make or break your customer experience. Picture this: a customer calls your business, gets bounced around like a pinball through seven different departments,...
by Divyashree B R | May 28, 2025 | Text Messaging Software
In simple words, SMS campaigns are text messages sent to a targeted group of people to promote your product or service or provide information directly on their phones. But why SMS? Here are some stats that prove SMS campaigns are effective: 90% of...
by Tenzin Tsean | May 8, 2025 | Call Center Software
A blended call center software transforms how businesses approach customer service and sales, delivering measurable efficiency, revenue, and customer satisfaction improvements. Studies have found that companies adopting blended call center software report up to...
by Divyashree B R | May 7, 2025 | Call Center Software
Wait! Before you scroll past, here’s something to think about: Nearly half of U.S customers (46%) expect companies to respond to their queries in less than 4 hours. But, shockingly, the average response time is a whopping 12 hours. This gap between what customers...
by Tenzin Tsean | Apr 17, 2025 | Text Messaging Software
“Computers themselves, and software yet to be developed, will revolutionize the way we learn” – Steve Jobs Text messaging software is a result of the digital revolution. It has changed how companies connect with customers, employees, and...
by Divyashree B R | Apr 11, 2025 | Call Center Software
Even with emails, chats, and social media at our fingertips, many customers still pick up the phone when they need help. That’s why call center software remains a critical tool—over 76% of consumers say they’d rather speak directly on a call with a support agent,...
