by Vinayak Hegde | Aug 1, 2025 | Text Messaging Software
Whether for marketing, reminders, or alerts—SMS bulk messaging software provides immediacy, reach, and engagement that few other channels can match. From restaurants that use it to share menus and reservations, to medical departments sending appointment...
by Tenzin Tsetan | Aug 1, 2025 | Call Center Software
Auto dialer software for call center businesses isn’t a new thing. You’re probably already using one. And on paper, it’s doing the job. Calls are going out, agents are connecting, and things feel…fine. But let’s be honest. If your dialer is laggy, drops...
by Divyashree B R | Jul 22, 2025 | Call Center Software
Ever stared at your call center analytics dashboard and thought, “Okay… what now?” That’s the situation of most businesses now. Call center analytics promises clarity, but without the proper context, it often feels like you’re just staring at pretty charts with...
by Divyashree B R | Jul 11, 2025 | Compliance
Texting or calling your customers? So is everyone else. With over 6 billion texts flying around every day, it’s no surprise that businesses rely on phone outreach to stay connected. But if you’re not following TCPA compliance, one message or call could cost you...
by Divyashree B R | Jul 7, 2025 | Text Messaging Software
Mr. Smith ran a small neighborhood gym. People came in for trials, but few returned. So, he offered a free fitness consultation in exchange for mobile numbers and opt-ins. He used text message marketing for his small business to send SMS tips, workout videos via MMS,...
by Tenzin Tsetan | Jul 4, 2025 | Text Messaging Software
Two way SMS marketing involves businesses going beyond mere promotional or transactional texts to engage in meaningful conversations. While one-way SMS excels at sharing time-sensitive offers, promotions, coupons, updates, and alerts, two-way SMS enables...
by Tenzin Tsetan | Jul 1, 2025 | Call Center Software
Using the best auto dialer for small businesses can mean the difference between your sales team reaching 60 people in six hours versus reaching 600 prospects in the same time. Each missed or skipped call isn’t just a lost conversation – it represents missed...
by Divyashree B R | Jun 4, 2025 | Text Messaging Software
SMS vs MMS vs RCS – what’s the difference, and why does it matter for your business? With over 2 trillion SMS and MMS messages sent in the USA alone, messaging remains a cornerstone of communication. But expectations have changed—people want more than just...
by Tenzin Tsetan | May 29, 2025 | Call Center Software
Call center quality assurance stands at the heart of every successful customer interaction. 95% of call center professionals see customer satisfaction as the most critical call center metric. With customer expectations now higher than ever, a single negative...
by Tenzin Tsetan | May 29, 2025 | Call Center Software
In the “I-want-answers-and-I-want-them-now” business world of customer centricism, call routing can make or break your customer experience. Picture this: a customer calls your business, gets bounced around like a pinball through seven different departments,...
